Kendall Homes Complaints:

Zack Wickens
Dec 23, 2025
12 min read

What Homebuyers Should Really Know

When searching for a home builder, it’s common for buyers to research online reviews and even search phrases like “Kendall Homes complaints.” We understand that purchasing a home is one of the biggest financial and emotional decisions you’ll ever make, and it’s natural to want as much information as possible before moving forward.

At Kendall Homes, we believe in transparency, education, and open communication. This page exists to provide honest context about homeowner concerns, explain how new-construction homes work, and share how Kendall Homes actively addresses and resolves issues when they arise.

Every Home Is Different — And So Is Every Experience

No two homes are exactly alike. Even homes built in the same neighborhood, with the same floor plan, are influenced by:

Soil conditions
Weather during construction
Homeowner maintenance and usage
Natural settling over time
Environmental Factors
The list goes on

Because of this, it’s not uncommon for any home builder to receive occasional complaints. What truly matters is how those concerns are handled — and that’s where Kendall Homes stands apart.

Understanding Common New-Home Concerns

Some online discussions mention items such as settling cracks, siding issues, or cosmetic adjustments. These topics are not unique to Kendall Homes and are common across the homebuilding industry, especially in Texas where expansive soils naturally shift over time.

Settling & Hairline Cracks

Minor settling cracks are normal in new construction as homes adjust to soil conditions and seasonal changes. Kendall Homes follows industry standards and engineering requirements to minimize movement, and we educate homeowners on what is considered normal versus what requires attention.

Quality You Can Trust

Kendall Homes is committed to building high-quality new homes with durable materials that stand the test of time. Kendall Homes has been building homes since 1993, delivering over 4,000 homes across the Houston market. We use trusted, time-tested products such as:

30-Year Architectural Shingles: These shingles offer superior durability and wind resistance, enhancing the value and longevity of your home.
Synthetic Underlayment: Provides a robust secondary layer of protection against the elements, ensuring your home stays safe and dry.
James Hardie Siding: This fiber cement siding is moisture and rot-resistant, offering excellent protection against the elements and pests.
TechShield: Our radiant barrier sheathing blocks 97% of radiant energy, keeping your home cooler and reducing energy costs.
Rounded Sheetrock Corners: Adds a modern aesthetic and increased durability to your home's interior.
Wood Baseboards: Durable and resistant to humidity, these baseboards enhance the beauty and value of your home.
HardieBacker Board: Provides superior moisture resistance in wet areas like bathrooms and kitchens.
RevWood Flooring: Combines the look of hardwood with advanced scratch and fade-resistant technology for long-lasting beauty and performance.
Post Tension Foundations: Allowing your homes foundation to settle not crack due to the ever expanding and contracting Texas soil.
Operable Windows: Believe it or not, most builders only put enough windows in to pass code, we put enough windows in to light ups your entire home and everyone of them can open and close, they are also energy star rated keep the Texas heat out.
Kent Moore Cabinets: All of our cabinets are made and designed buy Kent Moore Cabinets a local cabinet company out of Bryan/College Station, making sure every home is perfect.
Your Home Your Way: At Kendall Homes we send you to our design center to spend 4 hours working with our interior desginers to pick everything from your flooring to counter tops, paint colors to tile surrounds, doors to hardware, smart home features to home modifications. You pick and select pretty much everything except moving walls.

Warranty & Customer Service: Our Commitment After Closing

One misconception online is that builders disappear after closing. At Kendall Homes, the relationship does not end when you receive your keys — it begins.

Every Kendall home comes with a 10-2-1 warranty program, and we maintain a dedicated team whose sole responsibility is supporting homeowners after move-in.

Our Warranty Process Includes:

Clear warranty guidelines provided at closing
Dedicated warranty staff to manage requests
Professional trade partners to complete repairs
Ongoing communication until resolution

While no builder can promise that issues will never arise, Kendall Homes is committed to resolving concerns fairly, professionally, and in accordance with warranty standards, and in some cases we even go above the industry standard.

Why Online Complaints Don’t Tell the Whole Story

Online reviews often represent a small percentage of total homeowners, and they are frequently written during moments of frustration rather than after resolution. Even after resolution most people still do not edit or remove their negative reviews. Thousands of Kendall homeowners live happily in their homes without ever posting a review.

We also encourage homeowners to:

Report concerns directly through our warranty system so they can be addressed
Participate in walkthroughs and inspections
Ask questions — we believe informed homeowners are happy homeowners

The Importance of Inspections (We Encourage Them)

Unlike some builders, Kendall Homes welcomes independent inspections. We believe inspections help set expectations, identify items early, and create smoother closings for everyone involved.

Transparency builds trust — and trust is the foundation of every Kendall home.

Kendall Homes also par takes in independent 3rd party inspections of our own throughout the entire construction process.

Building Value Since 1993

Kendall Homes is a family-owned Texas builder with decades of experience and deep roots in the communities we serve. Our mission has always been simple:

Build high-quality homes, stand behind our work, and treat people with respect.

We continuously improve our processes, materials, and customer experience based on homeowner feedback and industry advancements.

Final Thoughts: Complaints vs. Commitment

Searching for “Kendall Homes complaints” should not be the end of your research — it should be the beginning of understanding how a builder responds, improves, and stands behind their product.

We encourage anyone considering a Kendall home to:

Visit our model homes
Speak directly with our sales and construction teams
Ask current homeowners about their experience

We’re confident that when you look beyond isolated online comments and see the full picture, you’ll understand why so many families are proud to call a Kendall house their home.

Kendall Homes Complaints:

Hear directly from our homeowners:

Jennifer: "I never expected the builder to be picker than my finance about imperfections in the final walk through. We went the weekend prior to the final walkthrough to make our own list and really look at every inch of the house that we could. I then made a detailed checklist to take to the walk through. When we arrived, we were surprised to see that Russ had already started his own blue tape for the walk through. He not only blue taped everything that we had noted on our list but others things that he wanted fixed properly. We are so glad we decided to go with this builder. We have heard horror stories about other builders in our neighborhood and we are so happy that we chose Kendall Homes! We also loved our sales consultant Ashley Helmer. She was friendly, attentive, knowledgeable and incredibly patient as we navigated the process of selecting our dream home!" https://maps.app.goo.gl/1LuGrh96pQMrgSKv7
Chase: "Daniel and Savannah were awesome to work with! They did everything possible to help get me into a new home. I couldn’t have asked for a better pair of realtors! I would definitely recommend if you’re looking for a new home." https://maps.app.goo.gl/CJ6G9PfyEM7FRePJA

Cesia: "🏡 Review for Kendell Homes & Daniel – A Truly Smooth and Supportive Experience 🛠️ From start to finish, working with Kendell Homes was a fantastic experience — and a big part of that was thanks to Daniel. He was professional, patient, and extremely helpful throughout the entire process. No matter how many questions we had (and we had a lot!), Daniel was always quick to respond, clear in his explanations, and incredibly kind in every interaction. Building a home can feel overwhelming at times, but Daniel made the process smooth and even enjoyable. He kept us updated, stayed on top of everything, and genuinely cared about making sure we were happy with our home. His attention to detail and dedication didn’t go unnoticed. Thank you to Kendell Homes for building our beautiful first home, and a special thank-you to Daniel for making it such a great experience. We couldn’t be happier! - The Neri’s Canyon Creek, Conroe TX." https://maps.app.goo.gl/mStgPRn58wPW2xVt8

Sierra: "Cassandra Garcia with Kendall homes is amazing! Me and my husband were first time home buyers and she made everything such an easy process and was constantly in touch and still is! Such a sweet person and very professional. Thank you Cassandra for the smooth process and still being there to answer any questions we still have! We love our brand new, beautiful home! Thank you Kendall homes!" https://maps.app.goo.gl/Jjjvd8poEm1uBFym6

Traci: "As a first-time homebuyer, the process seemed overwhelming at first — but working with Kendall and Cassandra made everything so much smoother than I ever expected. From the very beginning, Cassandra was patient, knowledgeable, and incredibly supportive. She walked me through every step with kindness and confidence, always taking the time to explain things clearly and answer all my questions. Kendall’s team made me feel like more than just a client — they truly cared about helping me find the right home, not just a home. Cassandra especially went above and beyond to make sure I felt comfortable, informed, and empowered throughout the journey. Thanks to their professionalism and care, I am now a proud homeowner and so grateful for this experience. I highly recommend Kendall’s team, and especially Cassandra, to anyone looking to buy a home — especially if it’s your first!" https://maps.app.goo.gl/32v3Gc99T9q6rXwx5

Judy: "Starr Evans, Sales Rep. for Kendall Homes is the absolute best! She is very knowledgeable, helpful, and very patient! The Kendall Homes are gorgeous, great plans, beautiful waterfront lots, and more!!" https://maps.app.goo.gl/KXQZP19H1boEJn6X9

Jim: "This was the first time we had a home built. I researched what to expect and expected to have some conflicts during the build, but instead, we had a great collaborative experience. When we met Michael Heinicke at Rose Hill Estates, I felt very comfortable with him from the beginning. He went above and beyond to support us, and we liked the Mason floor plan and wanted to walk through. The closest model available was in Beaumont, so we arranged to look at the home. When called, the salesperson at the site told my realtor that "she does not have time to show us the house." I reached out to Michael, and even though he was on his day off, he dropped everything to meet us at the house in Beaumont. We were moving from out of state, and Michael would send me photos during the build to keep us updated on the process. Throughout the process of the build, we never had any issues. Working with Michael and Trace was a very collaborative process. After closing, Trace has been on top of any problems and is resolving them quickly. I highly recommend working with Michael and Trace at Rose Hill Estates; Michael and Trace have set the bar very high for another team if we ever have another home built." https://maps.app.goo.gl/XqEkaVSnJZbay9Uu9

Kobie: "Cassandra went absolutely above and beyond for my clients. Not only was she very attentive, her knowledge in the products she sells on top of being an expert in the communities she represents was exceptional! As an Agent, I look for builder representatives that are knowledgeable, friendly, supportive and attentive and she checked all the boxes and more! Tom was also great when it came to the construction side of things in making sure all of my buyers concerns were addressed within a timely manner." https://maps.app.goo.gl/Rbbmv31Asex2xBR97

Danielle: "My family and I had an excellent experience with Kendall Homes. Daniel was very knowledgeable the entire process and communicated with us frequently. Trace was on top of ensuring the home was ready for us to close and move in. Thank you for a wonderful experience!" https://maps.app.goo.gl/Ka3ukQKsZDxC75J6A

Tiffany: "We just closed on our new home and couldn’t be happier! Everyone we dealt with was great and super responsive! Thank you Mike and Trace for everything!! We’re so happy and excited!" https://maps.app.goo.gl/8hfSfnjysBEwRo7v5

Ritchie: "Kent was fantastic by explaining all the great fixtures to owning a Kendall Home . He stayed in touch with us during the whole process. He is not only the man that sold a home to us, we now consider him a close friend." https://maps.app.goo.gl/W42pxaCcGTvwabjRA

Brent: "Daniel Garcia made the home buying experience very easy and eliminated A lot of the stress that goes into buying a home. I was convinced for many years of my life that renting was the better way to go just because of all the stress involved in buying a home, but he convinced me that it was not as bad as I thought, and then help me along every step of the way. If it was not for him, I would not have agreed to own or buy a house." https://maps.app.goo.gl/YYQrFkZZBoFcHXxx5

Heather: "We just closed on our Kendall Home in Rose Hill Estates and we couldn’t be happier with the entire buying process. Mike is a great sales counselor and Trace is a wonderful construction supervisor. They delivered on all promises and we were able to close and move in very quickly. I have no doubts we will enjoy our Kendall Home for many years to come!" https://maps.app.goo.gl/Zm6JfhWaNhu8HgFy7

Chris: "Bill Conrad at Kendall Homes is great! Excellent customer service and courtesy. Build quality by Kendal is hard to beat! I'd definitely recommend that you reach out to Mr. Bill when looking for your next home!" https://maps.app.goo.gl/7UVGdgTSQwVotCJG9

Lisa: "We purchased our home, which was in construction, at a difficult time coming out of the Covid shortages. Although it took longer that expected to complete, we are happy with our home. Some of the finishes weren't where we would like them, but the overall home design is wonderful and as we have now been in our home a year, I can appreciate the thoughtful touches, like lighting switch options, and plug placement. We needed some minor repair on the paint in the creases of our tray ceilings as we neared the end of year one. They had someone look at it and then sent a crew to preform the repairs. Their crew went above and beyond, touching up little scrapes that we had caused. Overall, very happy with our Kendall home." https://maps.app.goo.gl/avgURVEbCKvNBUeL8

Negus: "Surprisingly, the process was rather easy and very pleasant. Miss Ashley is the best and made the experience feel like we were visiting a friend, rather than looking for a home...She is so professional and very genuine. My wife loved the house warming gift as well. Love the quality of homes and the craftsmanship." https://maps.app.goo.gl/1Ckc8CEETKau5o9W6

Mike: "Excellent builder for first time home buyers. After years of living in a 2 bedroom apartment and a couple of issues that I had with my credit, I never thought that I could afford my own home. Kendall helped me build my credit while they were building my beautiful new HOUSE. They really helped me accomplish what I never thought would be possible! Now, the money I pay every month goes to something that I own, not someone else. Thank you for helping me to finally start living the American Dream! I would not have been able to do it without Kendall Homes." https://maps.app.goo.gl/dNtRBzQqyfCJHaqBA

Ready Now? | Contact Kendall Homes

For more information, contact us today and take the first step toward owning your dream home.

Please visit the Kendall Homes website or call 281-609-8310 for more information.

Legend: All underlined words are clickable links.

Did You Know?

How Many Components Go Into Building a Home?

The short answer: hundreds — often thousands — of individual components, installed by dozens of skilled professionals over many months.

A modern new-construction home is not one product; it’s a system of systems. Each one must work correctly for the home to perform the way it’s designed.

1. People Involved (Trades & Professionals)

A single home typically involves 30–40+ different professionals, including:

Land developers & civil engineers
Surveyors
Structural engineers
Architects & designers
Concrete crews
Framers
Roofers
Window & door installers
Electricians
Plumbers
HVAC technicians
Insulation crews
Drywall installers & finishers
Painters
Tile installers
Flooring crews
Cabinet makers
Countertop fabricators
Trim carpenters
Appliance installers
Landscapers
City inspectors
Third-party inspectors
Warranty technicians
Project managers & superintendents
Sales tem
Office team

Each trade performs a specific scope — often weeks apart — and must coordinate with everyone else.

2. Materials & Products Used

A typical home includes 1,000+ individual materials and products, such as:

Concrete, rebar, and post-tension cables
Lumber and engineered framing materials
Roofing systems (decking, underlayment, shingles, flashing)
Siding, trim, and weather barriers
Windows, doors, seals, and flashing systems
Electrical wiring, breakers, outlets, fixtures
Plumbing lines, fittings, valves, fixtures
HVAC equipment, ductwork, vents, thermostats
Insulation products
Drywall, texture, and paint
Cabinets, countertops, hardware
Flooring
Appliances
Fasteners, adhesives, sealants

Every material has its own manufacturer guidelines, tolerances, and performance standards.

3. Systems That Must Work Together

A home isn’t just built — it’s integrated. Major systems include:

Foundation & structural system
Drainage & grading
Roofing & water-shedding system
Electrical system
Plumbing system
HVAC & ventilation system
Insulation & energy-efficiency system
Exterior envelope (siding, windows, flashing)

If one part of a system is slightly off, it can affect another area — which is why inspections and warranties exist.

4. Why No Home Is Ever “Perfect” on Day One

Even with:

Engineered plans
Licensed trades
Multiple inspections
Quality materials

Homes are still built by humans, in changing weather conditions, on natural soil that moves over time. That’s why every reputable builder provides a warranty — not because homes are poorly built, but because adjustments, corrections, and fine-tuning are a normal part of homeownership.